Carbon AI — Voice Calling Agent & Analyst
An advanced AI voice agent dashboard designed to automate voice calling, provide real-time transcriptions, and run post-call sentiment analysis.
Project Overview
Carbon AI was built to solve the challenges of manual sales calling and customer feedback collection. By decoupling the interface from legacy telephony networks and using AI-powered voice models, the system enables businesses to initiate automated calls that sound natural, capture details, and summarize findings in a unified analytics dashboard.
Key Features
- Automated Voice Calling with natural, customizable AI voices
- Real-time call transcription and user intent detection
- Executive post-call sentiment summaries and analysis
- CRM integration to log call status, duration, and conversion rates
- Telemetry dashboard with charts monitoring active agents and call volume
Tech Stack
- Next.js & React (App Router)
- Twilio API & WebSockets for audio streaming
- Generative AI & LLM Voice Models
- Tailwind CSS & Chart.js for data visualization
Outcome
The system enables businesses to handle hundreds of concurrent automated calls with sub-second audio response latency, freeing up support teams and providing managers with deep, structured analytical summaries of customer feedback.